What’s up with us? Here’s a mix of tweets and news posts from across our practice. If you want to get specific, use the “show only” button below.

Purpose: The emerging question (6 Ps of Experience Design) Peter Linett
August 19, 2019

Not long ago, it wasn’t considered necessary to ask “why?” Museums, the arts, and other nonprofit cultural enterprises were an assumed good, self-evidently valuable and categorically worth participating in. Culture was an end in itself. Today, though…

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The unifying sensibility: Personality (6 Ps of Experience Design) Peter Linett
August 16, 2019

Most museum and arts professionals think of personality as something that enlivens and humanizes an organization’s brand, a flavoring to be added to the message. Few treat it as a unifying principle of experience design. Yet this last P in our framework may be the most important…

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Promises & positioning (6 Ps of Experience Design) Peter Linett
August 14, 2019

Is marketing part of the museum or arts experience? From the audience member’s point of view, yes. The promises your organization makes in its branding and communications — explicit and implicit — do more than get people in the door (or not)…

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Policies for relevance (6 Ps of Experience Design) Peter Linett
August 13, 2019

What are the written and unwritten rules that shape cultural experiences? How can we use policies as a strategic instrument of experience design in cultural organizations, a tool to deepen engagement, diversify participation, and increase relevance?

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What’s place got to do with it? (6 Ps of Experience Design) Peter Linett
August 12, 2019

Place is another big determinant of cultural experiences, and it has two obvious components: Geography (where in the community does the cultural experience take place? on whose turf?) and setting (what’s the envelope for the experience, and what kind of engagement does it encourage?)…

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Curate the crowd, too (6 Ps of Experience Design) Peter Linett
August 09, 2019

Welcome to the second P, which is about the “who” of a cultural experience. There are two whos, actually (with apologies to Dr. Seuss): the people who attend the cultural experience, for whom it is designed and marketed, and the people who create and staff it…

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Redefining “programming” (6 Ps of Experience Design) Peter Linett
August 07, 2019

The most obvious P in the framework is the “what”: programming. But from the audience member’s point of view, that’s not just the work being performed or exhibited. It’s also the “how”: how that work is presented, how we’re meant to engage with or participate in it, whether and how it’s mediated by people or technology…

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Overview of the framework (6 Ps of Experience Design) Peter Linett
August 06, 2019

Audiences tend to experience arts performances, museum exhibitions, science festivals, and other cultural activities in terms of six broad elements. Seeing ourselves through their eyes requires us to bridge our own silos and work holistically…

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Introducing the 6 Ps of Experience Design — A new framework for museums & the arts Peter Linett
August 05, 2019

We don’t create arts & culture experiences ourselves; we study them. And we’ve realized that, whether or not they use those words, arts organizations, museums, and most other cultural enterprises are in the experience design business…

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Latest Tweets

#tbt to a beautiful July night under the whale at @amnh, catching a glimpse of @dave_malloy & @rachelchavkin's #MobyDickMusical.
It's always a treat to witness the development of new work, & was particularly cool to see Dave perform.
I still have that encore stuck in my head...

"Research across the #cultural sector shows that infrequent attenders depend even more than others on recommendations from those who are closest to them...what if there was a way to help get the word out to more people, especially to newer #audiences?"

Getting the word out: brand ambassadors to amplify word-of-mouth | Slover Linett

sloverlinett.com

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